Infocall is a full service Business Process Outsourcing (BPO) company providing a broad range of BPO solutions supported by our multilingual culture, Our work friendly eviroment promotes personal and professional growth keeping our employees engagded and motivated, maintaining a positive edge which is reflected in every interaction Whatever is the nature of your business we offer workable and customizable services that will allow you to focus on your core scope while your customers are being pampered.
Athens is a world-class city and a geographical crossroad bringing together Europe Asia and Africa, we are as close as one hour by air to three different continents up to 3 from all major European Cites. Athens unites all cultures and offers Educated multi language talent.
Infocall was founded out of the need to bridge the Greek linguistic and cultural talent to businesses worldwide. In a market with ample talent and potential, We put together dynamic and multicultural teams that minimizes the need to divide your support
Initially part of a larger BPO organization, Infocall branched out after realizing that it could support businesses around the world to meet their customer service and data annotation objectives. Infocall became an independent company in 2019 in response to a growing demand for annotation services, back-office, customer and technical support in a diverse range of industries.
Over these short years, a close and enduring collaboration with our major clients has allowed us to evolve our expertise, our quality control, and our processes from quite humble beginnings to global industry standards. Our original ambition – to become an indispensable partner of every client we work with – has been realized, and this is a testament to our teams’ talent and their dedication to providing global services.
E-commerce
ongoing projects
Help desk
customer services
Utility & telecommunication
projects
Infocall is committed to a code of ethics and behavior that promotes personal and professional development for staff, diversity in the workplace, environmental awareness and positive social change.
Infocall values diversity and rejects discrimination in all forms. We strive to build an inclusive workplace and are committed to equal oppertunity and merit-based hiring and internal promotion
Infocall beleaves by investing in employee development we create the envroment for employees to feel excited about learning and growing.
Competitive Wages and Stability
Employee Appreciation Programs
Employee Development Programs
Our focus is on Employee happiness and provide all the necessary tools, clean state of the art facilities to make all the employees feel safe, every employee is very important to Infocall thats why we have adopted the latest workplace designs & modern facilities.
With the most advance tools in Hr Management all employees have easy access to training modules and language tests as well as immediate communication throughout the company for any reason they wish to communicate.
Improve productivity and save on operation costs with high-performance partner.
Infocall BPO is the Coalition of great staff who work the way you do, giving you full control and delivering with a positive work culture the highest levels of productivity inspiring excellence.
From our skilled HR and recruiting team to experienced management hierarchy Infocall streamlines the entire implementation and delivers maximum ROI for your business.
I am a contact center Solutions focused operations Director with over 10 years of experience in the contact and call center industry. I bring value in combining extensive operational leadership and new process integration with multi-site management. Excellent interpersonal skills, accustomed to work in a fast-paced environment with the ability to think quickly to handle demanding situations.
Specialties: Motivating a diverse work staff to achieve and surpass expectations. Strategic planning to assure maximum market share. Focusing staff on legal compliance and company policies. Continuously building client relationships through close communication, understanding expectations and always looking to improve. Verbal, written & interpersonal communication. Sales & marketing support from an operations perspective.
An optimistic and enthusiastic sales professional with over 5 years of experience as a sales manager in outsourcing solutions. Skilled at developing the right action plan for each of his client's unique needs and committed to helping them choose the best services. Throughout his career, Alexandros has earned the trust of multiple companies and maintained strong client relationships that generate repeat business. He attributes his success to his ability to listen to customers and put their needs first.
An experienced professional with 7+ years of operations management and customer technical support experience in the customer service solutions sector. Recognized for demonstrating a natural aptitude for optimizing system efficiency, as well as for creating increased employee development and fostering positive work environments. Under my leadership, I bridge communications throughout the organization, strengthen company culture, and foster a positive and fun environment in the workplace.
Experienced Human Resources Professional with a demonstrated history of working with outsourcing ecommerce teams. Skilled in employee relations, performance management, succession planning, employee engagement,recruitment, on-boarding and off-boarding, department goal-setting, benefits, business process improvement, change management, safety management systems, data analysis, learning and development, and compliance.
Our Data and Analytics
Communicating with your customer is key – but are you engaging with the right customer, at the right time on the right platform, with the right pitch? We know that the true success of any campaign relies on the intelligent use, application and interpretation of data. Our data and analytics services summarise, synthesise and extrapolate large amounts of data from customer interactions, providing invaluable insights for actioning. In the continuous quest to drive positive call outcomes, these essential tools enable agents to better understand and connect with customers, while improving overall productivity and performance.
Technology
Technology, security and service performance go hand-in-hand in our way of work. We deploy robust infrastructure and resilient contingencies, and we’re always at the forefront of new digital solutions to drive efficiency and improved customer service experience. Our cloud-based on demand data centre ensures that we are able to operate 24 hours a day, 7 days a week, 365 days a year.
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We provide a full power back-up solutions and disaster recovery program and sites to ensure robust business continuity. We provide commercial certainty with FX protections and have honed our technical solutions to ensure that we can offer proven work-from-home and hybrid work models, as well as provide standby BCP facilities.
