Infocall is a full service Business Process Outsourcing (BPO) company providing a broad range of BPO solutions supported by our multilingual culture, Our work friendly eviroment promotes personal and professional growth keeping our employees engagded and motivated, maintaining a positive edge which is reflected in every interaction Whatever is the nature of your business we offer workable and customizable services that will allow you to focus on your core scope while your customers are being pampered.

Contact Us

  • Phone : +30 211 101 9600
  • Email : sales@infocall.gr
  • Web: www.infocallgreece.com

Our ultimate goal is to deliver the very best in customer experience and first-time query resolution!  

As a high-performance team, Infocall brings cost-effective, quality solutions backed by leading edge technology and human engagements

Innovation and automation always improving, these are our entrenched philosophies!

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Overview

Improve productivity and save on operation costs with high-performance partner.

Infocall BPO is the Coalition of great staff who work the way you do, giving you  full control and delivering with a positive work culture the highest levels of productivity inspiring excellence.

 

From our skilled HR and recruiting team to experienced management hierarchy Infocall streamlines the entire implementation and delivers maximum ROI for your business.   


 

Our Team

Stamatis Pierros

I am a contact center Solutions focused operations Director with over 10  years of experience in the contact and call center industry. I bring value in combining extensive operational leadership and new process integration with multi-site management. Excellent interpersonal skills, accustomed to work in a fast-paced environment with the ability to think quickly to handle demanding situations.
Specialties: Motivating a diverse work staff to achieve and surpass expectations. Strategic planning to assure maximum market share. Focusing staff on legal compliance and company policies. Continuously building client relationships through close communication, understanding expectations and always looking to improve. Verbal, written & interpersonal communication. Sales & marketing support from an operations perspective.

Alexandros Fotakis

An optimistic and enthusiastic sales professional with over 5 years of experience as a sales manager in outsourcing solutions. Skilled at developing the right action plan for each of his client's unique needs and committed to helping them choose the best services. Throughout his career, Alexandros has earned the trust of multiple companies and maintained strong client relationships that generate repeat business. He attributes his success to his ability to listen to customers and put their needs first.

George Tsoler

An experienced professional with 7+ years of operations management and customer technical support experience in the customer service solutions sector. Recognized for demonstrating a natural aptitude for optimizing system efficiency, as well as for creating increased employee development and fostering positive work environments.  Under my leadership, I bridge communications throughout the organization, strengthen company culture, and foster a positive and fun environment in the workplace. 

Anastasios Lambrakis

Experienced Human Resources Professional with a demonstrated history of working with outsourcing ecommerce teams. Skilled in employee relations, performance management, succession planning, employee engagement,recruitment, on-boarding and off-boarding, department goal-setting, benefits, business process improvement, change management, safety management systems, data analysis, learning and development, and compliance.

 

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Infrastructure and IT Technology

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Our Data and Analytics

Communicating with your customer is key – but are you engaging with the right customer, at the right time on the right platform, with the right pitch? We know that the true success of any campaign relies on the intelligent use, application and interpretation of data. Our data and analytics services summarise, synthesise and extrapolate large amounts of data from customer interactions, providing invaluable insights for actioning. In the continuous quest to drive positive call outcomes, these essential tools enable agents to better understand and connect with customers, while improving overall productivity and performance.

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Technology

Technology, security and service performance go hand-in-hand in our way of work. We deploy robust infrastructure and resilient contingencies, and we’re always at the forefront of new digital solutions to drive efficiency and improved customer service experience. Our cloud-based on demand data centre ensures that we are able to operate 24 hours a day, 7 days a week, 365 days a year.

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We provide a full power back-up solutions and disaster recovery program and sites to ensure robust business continuity. We provide commercial certainty with FX protections and have honed our technical solutions to ensure that we can offer proven work-from-home and hybrid work models, as well as provide standby BCP facilities.

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