Improve productivity and save on operation costs with high-performance partner.
Infocall BPO is the Coalition of great staff who work the way you do, giving you full control and delivering with a positive work culture the highest levels of productivity inspiring excellence.
From our skilled HR and recruiting team to experienced management hierarchy Infocall streamlines the entire implementation and delivers maximum ROI for your business.
I am a contact center Solutions focused operations Director with over 10 years of experience in the contact and call center industry. I bring value in combining extensive operational leadership and new process integration with multi-site management. Excellent interpersonal skills, accustomed to work in a fast-paced environment with the ability to think quickly to handle demanding situations.
Specialties: Motivating a diverse work staff to achieve and surpass expectations. Strategic planning to assure maximum market share. Focusing staff on legal compliance and company policies. Continuously building client relationships through close communication, understanding expectations and always looking to improve. Verbal, written & interpersonal communication. Sales & marketing support from an operations perspective.
An optimistic and enthusiastic sales professional with over 5 years of experience as a sales manager in outsourcing solutions. Skilled at developing the right action plan for each of his client's unique needs and committed to helping them choose the best services. Throughout his career, Alexandros has earned the trust of multiple companies and maintained strong client relationships that generate repeat business. He attributes his success to his ability to listen to customers and put their needs first.
An experienced professional with 7+ years of operations management and customer technical support experience in the customer service solutions sector. Recognized for demonstrating a natural aptitude for optimizing system efficiency, as well as for creating increased employee development and fostering positive work environments. Under my leadership, I bridge communications throughout the organization, strengthen company culture, and foster a positive and fun environment in the workplace.
Experienced Human Resources Professional with a demonstrated history of working with outsourcing ecommerce teams. Skilled in employee relations, performance management, succession planning, employee engagement,recruitment, on-boarding and off-boarding, department goal-setting, benefits, business process improvement, change management, safety management systems, data analysis, learning and development, and compliance.